Update Concerning Mandatory Masks Indoors Starting 7/7 at midnight.
We wanted to update our members about the new mandate concerning masks. Our policy has always been asking our members to have a mask for use in commons areas (lobby, locker rooms, halls) and when they can’t social distance. As the governor stated, a mask will now be mandated indoors when you cannot social distance. We have set up the gym to allow for proper 6’ social distancing between equipment as well as over 8’ upstairs in our fitness classes.
WHAT THIS MEANS FOR YOU: We ask that you please bring your own face covering (if not, we do have ones we can provide you, however we ask you bring your own as this is an extra cost for us to incur)for those commons areas. Since our equipment and classes are spaced out, as well as our limiting our occupancy at one time, you do not need to wear your mask while working out vigorously or at your piece of equipment/and or during a class. We realize that our industry is special in this regard as it is NECESSARY to properly and safely be able to breath during exercise. This is why we have gone to great lengths to space out our equipment for social distancing as well as created additional outdoor areas. We ask for your cooperation, as well as patience with us as we continue to navigate during this time. Our members safety is our number one concern, and we are doing our utmost best to follow the guidelines given to us, while also keeping our members safe and creating an environment that allows you to safely and effectively workout while social distancing.
Please feel free to email us at firstname.lastname@example.org if you have any further questions or concerns and we will get back to you asap.
We're so excited to be open again and thank all of our members for following our safety protocols to keep all members and staff safe. If you haven't been back to the club yet, and want to know what to expect, click here. Our wet areas have started to reopen with our pool. We plan to open our hot tub this coming week and our sauna and steam room will follow at a later date. We will announce as soon as we have a finalized date. Childcare is still temporarily on hold as we continue to monitor the situation in our county as well as protocols for childcare services.
Finally, billing has resumed for the time we've been open. Invoices billed between May 18th -June 11th were all processed on the 11th due to the parent billing companies limited resources, causing them a delay in billing. From June 11th on, your normal billing date will resume. We apologize for any inconvenience or confusion. If you believe there has been an error, please let us know so we can assess your account, we do apologize for any confusion as we resume billing and business as usually. With that in mind, if there is an error or issue, we will absolutely make it correct and we appreciate your patience as we get back to normal.
Also, a friendly reminder, the July enhancement fee will also come out as normally scheduled as we have continued to maintain and update the club throughout the year and during our closure. In addition if you are still self quarantining, or need to access our Covid-Relief Form, Edition 2, please click here.
Finally, be sure to continue to check WV Fitness Plus through your member page as we will be updating and this service will continue to be FREE to members for the lifetime of your membership as a thank you for your continued support.